Privacy Policy

Privacy Policy

Last Updated: 01/05/2023

Your data privacy is important to us. We care about our customers privacy seriously and committed to provide a secure online experience to you. Please read and understand our privacy policy and know how we collect your information, why we need it, and how we use it.

1.0 Collection of Your Personal Information
We collect your data when you visit our site or using our services, including but not limited to, registering an online account, placing an order, shipping instruction purpose, filling out a request form or complaint and/or contacting us. Basically, it divides into two general categories of information we collect (a) the information you provide to us (b) the information we collect from your use of the sites and our services.

The types of personal information that we collect from you include but not limited to, the followings:

• Company details (such as company name, market location and nature of business)
• Country
• Address
• Person In charge information (such as name, position)
• Contact details (such as email address, contact number and mailing address)
• Username
• Password
• Log data and device information (such as IP address, access times and dates)
• Purchase history

2.0 Usage of Your Personal Information
Information collected on this website are only for the purpose of processing your purchase orders, including verified identity, update, notification, shipping documents and follow-up or customer service. Ellesime Sdn Bhd reserve the rights to not disclosing your information to third party for the purpose of processing your order. We use information we collected for the following purpose:

• Process, manage and complete your purchase order process;
• Provide products and services to you to proceed the order;
• Verify your identity in certain procedure;
• Conducting research on market trend analysis for marketing purpose;
• Evaluate and improve our business from different point of views;
• Improve or personalize your online experience with us;
• Providing customer services or support such as handling your feedback, request and complaint or any special requirements;
• Create and maintain secure environment to prevent any prohibited fraudulent or illegal activity occur on your account or site;
• Communicating with you for the purpose of promoting and marketing the third party or other programs products and services to you which may be interest to you;
• To comply with any applicable law.

Others than the purpose listed, we will notify you in order to obtain your consent.

3.0 How We Share Your Information
Business ethic is very important. We won’t selling, providing, or disclosing your information to any party without your consent. However, we may share your certain information to some of the third parties which needed for the purchase process without further notice to you, for example with:

A. Third-Party Partners
We might share or provide your data, or any information provided by you to our business partners whom we joint venture and providing our products and services to you.

B. Business Sale and Marketers
Your personal data and information will be view by our relate marketer who in charge on your account, other marketers wont be able to access your personal information without your permission.

C. Our Service Providers
Our service providers help our customers having a good purchase experience. They provide us support our services for example, fixing bugs, hosting, maintenance, security, backup, storage, analysis, identity verification, delivery services and other services for us. These parties are prohibited from using your Personal Information or data that are not related or needed for their services.

D. Our Professional Advisors
Our accountants, bankers, auditors, and lawyers may require your personal data to provide us professional consultant, advise, banking, insurance, accounting, legal and other similar services. These parties are prohibited from using your Personal Information or data that are not related or needed for their services.

E. Governmental Authorities or Legal Requirements
We may disclose your personal data to government authorities if the data or information required is reasonably necessary to comply with a law and regulations otherwise, we will not be sharing your information to them or non-governmental entities.

F. Our Data Centers
Your personal data or information will be stored in our data centers or servers provided by our service provider located within Malaysia for data storage purpose.

4.0 Period of Retention
We will retain and store your account and personal data forever in our system even though you had discontinued your order for a very long period unless you request us to remove your data in our system in exercise of your rights.

5.0 Monitoring and Checking
We may record communication between you and our marketers or customer service representative for the purpose of service and product quality assurance, training and evidence.

6.0 Changes of the Privacy Policy
Ellesime Sdn Bhd reserves the right to modify and change the privacy policy at any time as we deem necessary. Any changes or updated on the policy will be informed by state the latest modifying date at the top of this page. Please always aware of any changes or updated on the privacy policy. If you are not agree to our privacy policy, please do not continue using our site and services.